4 Things To Consider When Hiring a Fiber Optic Contractor

If you need fiber cabling installed throughout your business, you will need an experienced fiber optic contractor. Fiber optic contractors work on low voltage wires — such as telecommunications infrastructures. There are many fiber contractors out there, but that does not mean all of them are going to be able to do the best job for your telecommunication needs. Here are four areas to consider before choosing a fiber optic contractor.

1. Experience in Your Industry

Fiber optic contractors are going to be laying down the physical infrastructure of your network. Often, they are going to help you do the planning regarding where you need lines and where access points will be. The more experience they have in your industry, the better. A residential fiber company is not going to have the same experience as a commercial fiber company — there are different equipment and fiber optic needs for each. .

Ask your fiber optic contractor whether they have experience in the specific type of installation you need. Kace installers are experts in low voltage, fiber optic, commercial installations. Not only are we able to find the fastest, most efficient way to complete these installations, but we're also able to make sure that the installations remain relevant, responsive, and reliable.

2. Certifications and Credentials

How do you know whether your fiber optic contractor is up-to-date on current technology and practices? How do you know that they have the experience and training for your installation? Often, it comes down to certifications and credentials. Certifications and credentials show you that your fiber optic contractor has both experience and the skills..

It is also helpful to look at reviews and testimonials. Ask if your fiber optic contractor has case studies that show how their team has  completed installations in the past, or testimonials from customers who were happy with their work. At Kace we offer highly trained, experienced, licensed, union IBEW fiber optic installers and are proud to have a Registered Communications Distribution Designer (RCDD) on staff. A complete list of our certifications and credentials can be found on our About Us page.

3. Communication and Customer Support

Regardless of how good a fiber optic contractor is at their job, communication and customer support are going to be incredibly important.

If they are not responsive during the quoting stages, they most likely will not be responsive, throughout the duration of your project.. . The more responsive your contractor is, the faster potential, unforeseen issues will be resolved.

Further, you are likely to need continued customer support from your contractor in the future. If you need your installation adjusted or repairs and modifications made, you need to know that your choice fiber optic contractor is reliable after implementation. .

At Kace Communications we make sure that you always have a way to contact us. We can provide you with support before, during, and after your fiber optic installation, and answer any questions that you might have about the process or scheduling.

4. Processes and Strategies

Often, an installation might require a power outage or other service disruption. How will the contractor be able to handle this to prevent any significant disruption on your end?

What is their strategy?

Usually, it's best to conduct major installations during weekends, over holidays, and outside of general business hours. Your fiber optic contractor should be able to discuss any potential for disruption in your business and what they recommend to avoid it. Some installations are fairly minor and should not cause any disruption at all. Other installations are quite intensive and might require that the business cease operations for some time — ideally, as little time as possible.

While infrastructure systems can be unpredictable; your contractor should have a plan.

For Your Fiber Optic Installation, Call Kace

It is always in your best interest to compare contractors. At Kace, we pride ourselves on our expertise, credentials, responsiveness, and ability to get the job done. Modern businesses rely upon their telecommunications systems. When it comes to fiber optic cabling, you need an installation that will be reliable and designed for your needs. Contact us today to find out more about how we can help.